Personal data, or personal information, means any information about an individual from which that person can be identified.
The personal data we collect will depend on the relationship you have with us. This personal data falls into these categories:
Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
Contact Data includes physical address, email address and telephone numbers.
Profile Data includes your username and password, purchases or orders made by you and preferences.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing and Communications Data includes your preferences in receiving marketing content from us and your communication preferences.
We DO NOT collect, use or store any kind of data that falls into the “Sensitive Personal Data” category under the GDPR.
Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you buy our services.
We may use your personal information to provide you with marketing content such as details of our promotions, new products and services and changes to the site.
We provide you with relevant product software and services updates.
We ensure better customer experience by providing you with personal benefits, such as discounts or customised offers based on previous purchases and possible friend referrals.
We will not disclose personal data collected by us (or supplied to us) to any 3rd party person or company for marketing purposes.
StreamContact's website uses security measures to protect against the loss, misuse, and alteration of the information under our control. StreamContact processes and stores its data in a secured environment at our state-of-the-art data centre, certified in accordance with DIN ISO/IEC 27001, located exclusively within the European Union. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use secure data networks protected by industry standard firewall and password protection systems. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
As a general principle, your personal data is stored and processed within the European Economic Area (EEA). However your personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. In case of transfer of your personal data to any third countries, as defined in General Data Protection Regulation (GDPR), valid law and regulations concerning such transfers are observed and relevant legal and security safeguards are ensured before such transfer. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data and Sensitive Personal Data is treated securely and in accordance with this Policy.
All personal data is subject to restricted access and limited permissions. Access to all personal data sources is always password protected. Our website (www.streamcontact.co.uk) is protected by Secure Socket Layer/Transport Layer Security. Secure server software is used to encrypt the information sent between your Internet browser and our website. This ensures the security of data provided by you when using this site. Our website may contain links to and from the websites of our partners and 3rd party resources. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The GDPR gives you the right to access information held about you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you are in the European Union, the General Data Protection Regulation applies to you and you have rights under data protection laws in relation to your personal data:
Specifically you have the right to:
The right of access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. That’s also known as the ‘right to be forgotten’ where you can ask us to delete the personal data we have about you. Your personal data will be deleted from StreamContact servers without undue delay, while it might take a period of thirty (30) days to ensure complete deletion of any information that might be stored in our back-up.
Restrict processing of your personal data where you can ask us to suspend processing personal data.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time to use your personal data. Please be aware that if you withdraw your consent, we may not be able to provide certain products or services to you.
Please note that prior to accessing and making changes to your account and data, we will need to verify your identity properly. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
StreamContact uses third party payment processor PayPal to process payments made for products and services via the website. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information.
We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Terms.
We can post customer testimonials on our website which may contain personal information such as your name. We obtain your consent prior to posting the testimonial with your name. If you wish to update or delete your testimonial, you can contact us at helpdesk[@]streamcontact.co.uk
StreamContact LLP, 3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom is data controller and is responsible for the processing of your personal data. Email hello[@]streamcontact.co.uk should you require additional information on any of our services.